FAQ's

Below are frequently asked questions, you may find the answer for yourself
  • Can I pick up?

    We do not provide pick up service.

  • Can I send an order to a PO BOX?

    No. We do not send the order to PO Box.

  • What are the shipping charges?

    Most of product FREE delivery in New Zealand.

  • Where do you ship?

    We only ship to New Zealand addresses.

  • What is the estimated delivery time?

    The estimated time of delivery is within 10-14 working days for international orders. All orders get shipped within 4 to 5 days from the warehouse. Delivery to rural or remote addresses may 2-3 additional days.

  • What currency for the product on website?

    Base currency of our store is NZD New Zealand Dollar.

  • How safe are credit card payments over the internets?

    It is safe. We accept credit card via Shopify Payment and Paypal, which are verify and accredited payment providers. We don't store your card information, the transaction itself is encrypted and completed on their servers.

  • Do I need to pay tax and duty?

    All price on our site include all fees, and you will not have to pay anything extra.

  • How to raise dispute for an order?

    You can raise a dispute within 7 days of delivery, in either of by sending an email to sales@postol.co.nz with images of broken/defective/damaged products within 7 days of delivery, please mention your order number in the email.

    Product After 7 days Of Delivery Return Can not accepted.

  • What is Postol’s return policy?

    Our return policy allows for easy returns Only for products not as per description/photo on the website and products which you received in damaged/defective/broken" condition.

    All products must be returned in their original condition along with the bills and labels.

  • When will i be refunded?

    Reverse pickup orders We will initiate refund once the item is picked up by our courier partner.

    Self ship orders We will refund when your item back from warehouse. The refund amount wii be credited within 3 to 5 working days in your Bank Acoount.